Refund Policy
Last updated: August 20, 2026
30-day money-back guarantee
Provenance, operated by Trent Palacio, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date, for any reason, including simply changing your mind.
How to request a refund
Refunds are processed by our payment provider and merchant of record, Paddle. To request one, visit paddle.net with the email address used at checkout, or email us at support@provenance.holdings and we will arrange it for you. Refunds are returned to the original payment method, typically within five to ten business days once approved.
Cancellations and renewals
You may cancel your subscription at any time from the billing page or through Paddle's customer portal. Cancelling stops future renewals; you keep access to Provenance until the end of the period you have already paid for. Refunds outside the 30-day window are considered case by case, and are also governed by Paddle's Refund Policy.
Your data
A refund does not delete your records automatically. You can export your lease record at any time, and you may ask us to delete your workspace permanently by emailing support@provenance.holdings.